A "used code" case can have multiple possibilities, and we take each case seriously by investigating it individually.
Key considerations in such cases:
1 - Verification with the Brand: First, eliminate the possibility of fraud by requesting evidence from the brand’s support to confirm whether the code was used before purchase.
2 - Technical Errors: In rare cases, general technical issues from neither of the sides may affect the code status. Our Support Team will be there to assist and find a solution for those cases.
Since verification with the brand is often the quickest way to resolve the issue, we recommend starting there.
If further assistance is needed, our support team is available to escalate the case. Simply text us to support@bamboo-card.com.